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At iMatrix, a great client experience is a major part of our service offering. Our dedicated and knowledgeable in-house Client Support Coaches (CSC’s) are available by phone or our online ticketing system to provide support for your iMatrix website. Our Client Support Coaches are well-informed regarding our iMatrix services and extremely knowledgeable about the web in general. In addition to their technical knowledge, our CSC’s are committed to providing a wonderful client experience.
As your internet marketing partner, our client support team strives to provide the tools and information necessary for the success of your dental practice. Our CSC’s are willing to provide guidance on a range of topics including how to format website content, adding images, developing new content, email assistance, the basics of search engine optimization, social media integration, and much more. Throughout the support process, our team members provide support with a positive attitude, clean and direct answers, and a commitment to providing timely and helpful information to clients.
The iMatrix support team is available from 7:30AM to 4:00PM PST, Monday through Friday. However, iMatrix support tickets can be submitted at any time and the iMatrix support website http://www.support.imatrix.com can be accessed 24 hours a day, seven days a week. Our support website hosts a range of useful information to learn more about iMatrix services and features. Watch recorded webinars, sign up for live webinars, watch videos that walk you through adding website content, or submit a ticket for further help all in one spot. All support tickets are able to be tracked and ensure efficient handling of your requests.
iMatrix support coaches are equipped to provide superior service using the latest technological tools. Our high-powered workstations run the latest software and include Dual 24” HD Monitors to run multiple programs efficiently. CSC’s also have access to remote PC tools to further assist clients in an effective manner. Our entire support team is committed to providing efficient, effective support to address all of your internet marketing needs.